As growing season progresses into the summer, we’re already seeing a shift from sales to tech-support related chat sessions.
In April, AgSense® was the first company in the irrigation industry to offer LiveChat for sales and technical support.
Our LiveChat feature, now available on AgSense.net, WagNet.net and even Facebook has already received a lot of positive feedback and helped us tackle these support requests in a much more direct way.
Perhaps the most significant progress over these past weeks has been the ability to provide the LiveChat service to the growing AgSense international client base.
As we expand our international network, we anticipate leveraging LiveChat exponentially to accommodate sales and technical support like we do here in the States. Just this week we were answering sales and support chats in Germany, Argentina and Turkey.
A ticketing system has also been introduced to AgSense.net and the AgSense Facebook page, allowing grower-customers to leave a ticket after-hours if the Chat Team is unavailable.
In addition to chatting with various members of the sales and support team, customers are still able to reach the offices by calling 605-253-8350 or reach out via the contact form on the website.
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Trisha Nelson Inside Sales Manager Trisha Nelson has been with AgSense for three years. Her primary roles are to coordinate order processing and facilitate interoffice and client communications. She also assists in technical support during the growing season. Trisha likes Starburst-favored jelly beans, riding motorcycles with her fiancé, and whenever she needs a good cry she watches her favorite movie, Steel Magnolias. |
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